> ## Documentation Index
> Fetch the complete documentation index at: /docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Tickets, users and help-centre articles, with an API token. The Zendesk server above signs in instead.

Tickets, users and help-centre articles, with an API token. The Zendesk server above signs in instead.

## Connecting

In the dashboard, open **Connectors**, find Zendesk and press **Connect**. The key you enter is checked against Zendesk before anything is saved, so a key that is refused never becomes a connection that fails later.

### What you will need

| Field | What it is |
| - | - |
| Email Address | Your Zendesk account email address |
| API Token | Your Zendesk API token |
| Subdomain | Your Zendesk subdomain (without .zendesk.com) |

### Getting the credential

1. Log in to [Zendesk Admin Center](https://support.zendesk.com/hc/en-us/articles/4408889192858)
2. Go to **Apps and integrations** → **Zendesk API** → **API token settings**
3. Click **Add API token**
4. Enter a description and click **Create**
5. Copy the generated token
6. Find your subdomain from your Zendesk URL (company.zendesk.com → "company")
7. Use your email, API token, and subdomain to configure this connector

## What your AI teammate can do with it

| Tool | What it does |
| - | - |
| `get_tickets` | List tickets |
| `get_ticket` | Get ticket by ID |
| `create_ticket` | Create a new ticket |
| `update_ticket` | Update an existing ticket |
| `delete_ticket` | Delete a ticket |
| `search_tickets` | Search tickets |
| `get_users` | List users |
| `get_user` | Get user by ID |
| `create_user` | Create a new user |
| `update_user` | Update an existing user |
| `get_organizations` | List organizations |
| `create_organization` | Create a new organization |
| `get_groups` | List groups |
| `get_ticket_comments` | Get comments for a ticket |
| `create_ticket_comment` | Add a comment to a ticket |
| `get_ticket_metrics` | Get metrics for a ticket |
| `get_satisfaction_ratings` | List satisfaction ratings |

## Useful resources

* [Zendesk documentation](https://developer.zendesk.com/api-reference/introduction/security-and-auth/)


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